111 bet's Privacy Policy
By joining the 111 bet platform, you share some personal information with us. In this document, we clearly explain how that information is collected, what it is used for, and how it is kept secure.
1. Introduction and Applicability
111 bet is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how 111 bet collects, processes, stores, and protects the personal information ("information") of its users.
This Policy applies to the 111 bet website, mobile application, and all related digital services. By registering on the platform or using any of its services, you are considered to have agreed to this Policy.
Before creating an account and using services on 111 bet, you are advised to read our Terms and Conditions carefully, as both documents complement each other.
2. What Information Is Collected
111 bet collects only the information necessary for the proper operation of the platform, improvement of service quality, and ensuring user safety. The information collected can be divided into the following categories:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification purposes)
- Mobile number
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport information (where identity verification is required)
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals only)
- Transaction history and amounts
- Information related to bonuses and promotions
Financial information is not stored directly by 111 bet — payment gateway providers process this information under their own security standards.
2.3 Technical and Usage Information
- IP address and device identification
- Browser and operating system type
- Time spent on the site and pages visited
- Game or betting session information
- Login time and location information
2.4 Communication Information
When you contact the customer service team via live chat or email, 111 bet may retain a record of that conversation, which is used for service improvement and dispute resolution.
3. Purpose and Use of Information Collection
111 bet uses the collected information for the following purposes:
3.1 Account Management
Information is used to complete the registration process, provide access to the account, and verify the user's identity.
3.2 Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests, detect fraud, and ensure transaction security.
3.3 Service Improvement
Technical information is used to analyse user behaviour and preferences in order to improve the platform's design, game selection, and overall experience.
3.4 Customer Support
Communication information is used to resolve issues, handle complaints, and provide users with the assistance they need.
3.5 Promotional Communication
We may contact you by email or mobile number to inform you about offers, bonuses, and special benefits. Users will have the option to opt out of such communications.
3.6 Security and Regulatory Compliance
Information is used to detect and prevent unauthorised access, fraud, and other harmful activities.
4. Sharing Information with Third Parties
111 bet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Authorised third-party service providers for payment processing, game operation, and maintenance of technical infrastructure may have limited access to information. They operate under strict confidentiality agreements.
4.2 Game Studios
For the operation of games by Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others, relevant technical data may be transferred to their servers; however, personally identifiable information is not shared with them.
4.3 Legal Obligations
Required information may be provided in response to legitimate legal claims, court orders, or requests from authorities.
4.4 Business Restructuring
In the event of a business restructuring, merger, or acquisition of 111 bet, user information may be transferred to the new entity, but the standards of this Policy will be maintained.
5. Cookies and Tracking Technology
111 bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that improve the experience of visiting the site.
5.1 Types of Cookies
- Essential Cookies: Necessary for the site to function properly — login sessions, security verification.
- Functional Cookies: Help remember your preferences — language, theme, previous session information.
- Analytical Cookies: Analyse site usage to help improve services.
- Marketing Cookies: Used to display relevant content based on your interests.
5.2 Cookie Controls
You can accept or decline cookies through your browser settings. However, disabling essential cookies may disrupt some important functionality of the site.
6. Data Retention Period
111 bet retains information only for as long as necessary to fulfil the purpose for which it was collected.
- All personal and financial information is retained for as long as the account remains active.
- Even after an account is closed or deactivated, certain information may be retained for a set period due to legal obligations.
- Transaction-related information may be retained for a longer period.
- After the maximum retention period has elapsed, information is securely deleted or anonymised.
7. Security Measures
111 bet maintains both technical and organisational security measures to keep your information safe.
7.1 Technical Security
- All data transmission is secured through SSL (Secure Socket Layer) encryption.
- Passwords are stored using hashing and encryption methods.
- Regular security audits and vulnerability assessments.
- Automated security systems to detect suspicious activity.
7.2 Organisational Security
- Only authorised staff have access to personal information.
- Regular training provided to staff on data protection.
- Monitoring of records of data access and modifications.
7.3 User Responsibilities
Part of your account's security is your own responsibility. Use a strong password, do not share your login details with anyone, and log out after using an unfamiliar device.
8. User Rights
111 bet gives users the right to maintain control over their own information. You may exercise the following rights:
8.1 Right to Access Information
You can find out what information 111 bet holds about you and how it is being used.
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete some information due to legal obligations.
8.4 Right to Stop Marketing Communications
You may request to stop receiving promotional emails or messages at any time.
To exercise these rights, contact the customer service team. You will find more details in the Frequently Asked Questions (FAQ).
9. Protection of Minors
111 bet strictly prevents anyone under the age of 21 from using the platform. Age is verified at the time of registration, and if a minor is identified, their account is closed immediately.
111 bet does not intentionally collect any personal information from anyone under the age of 21. If such information is collected unintentionally, it is deleted without delay.
More details on the protection of minors can be found in the Responsible Gaming Policy.
10. Policy Changes
111 bet reserves the right to change, amend, or update this Privacy Policy as needed. Users will be notified in advance of significant changes by email or through a notice on the site.
If you continue to use the platform after any changes, you will be considered to have agreed to the updated Policy. Visit this page regularly to stay informed about policy changes.
11. Contact
If you have any questions or concerns about this Privacy Policy, or if you wish to make any request regarding your information, please contact our customer service team.